General conditions of sale

2026/2027 Flexible Rates

Deposit*: 50% of the total stay is due at the time of booking. The remaining balance is due 14 days before your arrival.

Cancellation and changes*: free of charge up to 14 days before arrival. A 50% fee of the total stay applies for cancellations between 14 and 1 day before arrival. A 100% fee of the total stay applies for cancellations on the scheduled day of arrival or in case of a no-show.

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Special conditions for the holiday season (from 12/19/2026 to 01/02/2027):

Deposit*: 50% of the total stay is due at the time of booking. The remaining balance is due 30 days before your arrival.

Cancellation and changes*: free of charge up to 30 days before arrival. A 100% fee of the total stay applies for cancellations made within 30 days.

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Specific terms for agencies: for all bookings made through an agency, the balance of the stay is due 30 days prior to the guests' arrival date.

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‍Prepaid rates

Deposit: 100% of the total cost of the stay is due at the time of booking.

Cancellation: The total amount of the prepayment will be retained for any cancellation or modification.

*Please note that reservations for 5 rooms or more are subject to different conditions.

For the payment of deposits (50% or 100%, depending on the chosen rate) and in the case of payment by credit card, the card will be charged at the time of purchase, i.e., at the time of confirmation, via a secure payment link. Also, please note that bank checks are not accepted for any payment.

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lodge chalet

Payment: Reservations are only considered firm when accompanied by a deposit of 25% of the total cost of the stay, which will be deducted at the end of the stay. The balance of the stay must be paid no later than 30 days before arrival.

Cancellation: All payments will be retained in the event of a cancellation.

Shortened stay: In the event of a delayed arrival or early departure, the initial total cost of the stay will be charged; no refunds will be issued.

Modification: Stay dates are neither modifiable nor transferable.

Arrival: We will do our best to ensure your chalet is ready as soon as possible. However, please note that this will only be possible from 5:00 PM. Please notify us in case of late arrival.

Departure: The chalet must be vacated by 10:00 AM at the latest. A penalty equal to the cost of one night will be applied for any departure after this time. Please note that our chalets are non-smoking. In case of non-compliance, cleaning and restoration fees will be charged to you.

* For the payment of deposits (50% or 100%, depending on the chosen rate) and in the case of payment by credit card, the card will be charged at the time of purchase, i.e., at the time of confirmation, via a secure payment link.

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General Terms and Conditions of Sale (APPLICABLE TO ALL RATES):

Supplements applicable from the 3rd person in the room per night:

Room and breakfast: Adult and child over 12 years old: €145 / Child 3-12 years old: €123

Baby amenities: complimentary (baby cot, bathtub, bath thermometer, changing mat, night light, bottle warmer), excluding food

City tax: €3.50 per day per person over 18 years old

Parking: €35 per day with valet service.

VAT: Our rates include a 10% VAT rate. These are indicated based on current taxes and are subject to change according to the taxes applicable at the time of your stay.

Arrival: Rooms are available from 4:00 PM.

Departure: Rooms must be vacated by 12:00 PM at the latest. A penalty equal to the cost of one night's stay will be applied for any departure after this time.

Non-Smoking Rooms: Please note that all rooms in our establishment are non-smoking. In the event of non-compliance, you will be charged for the cost of restoring the room.

Pets: €35 per day, excluding food. Pets are welcome at the establishment provided they adhere to the following conditions:

• Animals must be kept on a leash in common areas and must never be left unattended.
• Guests are fully responsible for their animals during their stay, particularly in the event of damage, noise disturbances, or disruption caused to other guests or staff. In the event of noise disturbances, the guest must take all necessary measures to resolve the issue, such as arranging for pet-sitting services.
• Any damage, soiling, or degradation caused by an animal will be subject to additional charges, including costs for restoration or specialized cleaning if necessary.
• For hygiene and safety reasons, housekeeping staff are not permitted to clean the room while the animal is present. Guests must ensure the animal is absent or under control when housekeeping services are scheduled.
• The hotel reserves the right to refuse or terminate an animal's stay if these rules are not followed, without any refund.

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Pure Altitude Spa

Arrival at the Spa: We recommend arriving at least 15 minutes before your scheduled treatment to fully enjoy your experience. Please note that late arrivals will not result in an extension of treatment time.

Relaxation and Unplugging: The Pure Altitude Spa is a sanctuary dedicated to relaxation. We kindly ask that you turn off your mobile phones to ensure a peaceful atmosphere for all our guests.

Health Conditions: For your safety, please inform us of any health issues (heart conditions, phlebitis, arthritis, ulcers, cancer currently under treatment, etc.), allergies, or injuries that could affect your treatment. Please also inform us if you are pregnant.

Pregnancy: For safety reasons, we do not perform massages on pregnant women during the first trimester. We offer specific programs tailored to the needs of expectant mothers. Please feel free to ask the Spa reception for advice.

Personal Items: Baskets are provided in each massage room for your jewelry. However, we recommend that you remove all personal belongings before your arrival. Please note that the hotel accepts no responsibility for items lost or left behind in bathrobes.

Wellness Area: Our wellness area is exclusively for hotel guests. Smoking and the consumption of alcohol are prohibited within these spaces. To maintain the tranquility and exclusivity of this exceptional setting, children under 12 are welcome between 8:30 AM and 5:00 PM. Children must be accompanied by an adult, and access to the gym and wellness facilities (saunas, steam room, and ice room) is restricted to guests aged 16 and over.

Cancellation Policy: Pre-paid treatments are non-refundable. They may be rescheduled up to 24 hours before the appointment time, subject to availability.

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